Frequently Asked Questions About This Site

What do I need to get started?

To add product to your shopping cart, you must have cookies enabled on your machine. If you do not see product you have selected appear in your shopping cart, check your browser's advanced security settings to see if cookies are enabled.

To make an online purchase, you will need a major credit card or a campus card. We accept all major credit cards - Visa, MasterCard, American Express, and Discover Card.

Why isn't everything I've seen in the bookstore available here online?

Only a portion of the merchandise available in the physical store is made available online. If you think there is an item that should be available through the online store please let us know by either e-mail bookstore@PhilaU.edu. or phone 215-951-2717.

Why does the status of some products switch from "available" to "call for availability" after I go to add it to my shopping cart?

Sometimes, the specific choices you make regarding color and size of a given item may result in a out of stock notice within our system. Rather than take the order immediately, we like to ensure we have what you are looking for. You can always email us at bookstore@PhilaU.edu with any questions. On those rare occasions when we must notify you that an item is out of stock after you have placed your order, we can always credit your account or make other arrangements for receipt of merchandise.

When will textbooks be available for sale for the upcoming semester?

Generally, we like to make textbooks available for sale during the week of registration for the upcoming semester. You are encouraged to check our site to see when the upcoming semester textbooks are available.

Can I pay online and reserve my purchase to be picked up at my mailbox?

Yes. Purchases can be paid for and reserved to be picked up at your mailbox when you arrive on campus. Please note the cut-off date for this service.

Can you send me a bill or invoice a corporate account?

No. We accept Visa, MasterCard, American Express, Discover Card and for students who have them, Philadelphia University Campus Cards.

Will my credit card be charged immediately upon checkout?

No. Your credit card will not be charged until your order is ready to be shipped.

Can I send a gift to someone?

You can always make a purchase and indicate separate billing and shipping addresses. However, we do not, at this time, provide any gift-wrapping.

What will I be charged for shipping and handling?

All shipping is via UPS. You have the choice of UPS Ground, 2nd Day, or Next Day. Shipping and handling costs vary depending on the number of items in your shopping basket, and will be automatically calculated upon checkout before you finalize your order. Click here for more shipping details.

Will I be charged sales tax?

All orders being billed and/or shipped to customers in Pennsylvania will be charged the city's 8% sales tax. All orders shipped outside the state of Pennsylvania will not be charged sales tax.

I can't find the answers I need. Help?

Didn't find the answer to your specific question? Please email us at bookstore@PhilaU.edu or call the store directly at 215.951.2717 during our regular business hours.