Frequently Asked Questions About This Site
What do I need to get started?
To add product to your shopping cart, you must have cookies enabled on your machine. If you do not see product you have selected appear in your chopping cart, check your browser's advanced security settings to see if cookies are enabled.
To make an online purchase, you will need a major credit card (VISA and Mastercard)
Why isn't everything I've seen in the
bookstore available here online?
Only a portion of the merchandise available in the
physical store is made available online. If you think something should be
available through the online store that is not currently for sale, let us know.
Email bookstore@PhilaU.edu.
Why does the status of some products
switch from "available" to "call for availability" after I go to add it to my
shopping cart?
Sometimes, the specific choices you make regarding
color and size of a given item may result in a low stock notice within our
system. Rather than take the order immediately, we like to check to make sure we
have what you want. You can always email
bookstore@PhilaU.edu with any questions you have. On those rare occasions
when we must notify you that an item is out of stock after you have placed your
order, we can always credit your account or make other arrangements for receipt
of merchandise.
When will textbooks be
available for sale for the upcoming semester?
Generally, we like to make textbooks available for
sale during the week of registration for the upcoming semester. You are
encouraged to check our
What's New section to see when items are made available.
Can I pay online and reserve my
purchase to be picked up at my mailbox?
Can you
send me a bill or invoice a corporate account?
No. We accept VISA, MASTERCARD, AMERICAN
EXPRESS, DISCOVER CARD and for
students who have them, Philadelphia University CAMPUS CARDS.
Will my
credit card be charged immediately upon checkout?
No. Your credit card will not be charged
until your order is ready to be shipped.
Can I send
a gift to someone?
You can always make a purchase and indicate
separate billing and shipping addresses. However, we do not, at this time,
provide any gift-wrapping.
What will I
be charged for shipping and handling?
All shipping is via UPS. You have the choice
of UPS Ground, 2nd Day, or Next Day. Shipping and handling costs vary depending
on the number of items in your shopping basket, and will be automatically
calculated upon checkout before you finalize your order.
Click here for more shipping details.
Will I be
charged sales tax?
All orders being billed and/or shipped to
customers in Pennsylvania will be charged the city's 8% sales tax. All
orders shipped outside the state of Pennsylvania will not be charged sales tax.
I can't find the answers I need. Help?
Didn't find the answer to your specific question? Email bookstore@PhilaU.edu or call 215.951.2717 during our regular business hours.
Looking for that perfect gift?Give the Philadelphia University Bookstore Gift Card!
SPRING SEMESTER HOURS:
Monday-Thursday
8:30 am - 6:30 pm
Friday
8:30am - 5:00pm
Saturday
12:00pm - 4:00pm
Email us or
Call 215.951.2717
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