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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!

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Ordering By Phone

Call us at 215-951-2717. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

Philadelphia University Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

UPS shipping costs are $6.00 for the first item, $2.00 each for the 2nd and 3rd item and $1.00 each thereafter. Insured computer and diploma frame shipping is $25.00 per item. The average delivery time for diploma frames is 2-3 weeks. Expedited shipping is available and is an option at checkout.

On average, your order will be processed within 24 hours, however, during August and December processing times may take longer.

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Return

We are confident that you will enjoy our products. If you are not completely satisfied, you may return general merchandise items purchased within 14 days from the day you received your order to receive a full refund. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.

  • New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
  • Used books must not include any additional highlighting, writing, drawings etc.
  • Packing list / receipt must be included with each return.
  • Diploma frames must be returned directly to the manufacturer; please call the bookstore for return information.

Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.


Return Policy Instructions

Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until Philadelphia University Bookstore has refunded your money. Ship your return to the following address:

Attn: Returns Department
Philadelphia University Bookstore
4201 Henry Avenue
Philadelphia, PA 19144

Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to Philadelphia University Bookstore. Please insure and track your package. Returns to Philadelphia University Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.

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Contact Support

Contact us anytime with questions or concerns via email at bookstore@philau.edu. You can also contact our customer service department at 215-951-2717.

Support Contact Form * required fields

Our support staff will respond within 24 hours.

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